How to prepare for your cleaning?
For us to provide you the best clean possible, we ask that you pick up any clothing, household items, or toys. It’s best if you also declutter all surfaces before the cleaner(s) arrive. This will help you to get the best possible result, as your cleaner(s) may not be able to fully clean a cluttered area, or know where you keep your personal items.
How to prepare for your Move-in/out cleaning?
Your home should be free of all personal items and furniture. Our Move-in/out cleanings are very detailed and require us to have access to every inch of the home. There must be running water and electricity for us to clean. We also require the home to be at a comfortable temperature.
*there will be an additional charge for homes without running water and/or electricity.
Our customers are responsible to provide free parking for our cleaners. Parking must be within a 2-minute walk to the home. If parking is not available to the cleaners, and we are unable to reach you, your appointment will be canceled/and or rescheduled. In the event that this happens, you will be charged our standard cancellation fee.
For sanitary reasons, our technicians will use the customer’s vacuum. Please make sure the vacuum is in good working order for when the technician arrives
We provide all of the cleaning products and most of the equipment needed to clean your home.
All of our employees go through our training program so that they can learn Cleaning by JMF LLC cleaning standards. For your protection, all of our employees undergo a background check and reference check prior to their training. All employees are covered under our worker’s compensation policy, liability insurance and bond.
If you would like to be present for your cleaner, please understand that we have a 1-hour window of arrival before or after your scheduled time. For example; if you are booked at 10:00 am, your cleaning crew will arrive between 09:00 am-11:00 am. Many things can affect our schedules, such as cancellations, lockouts, a cleaning taking longer than expected, etc. If we are running behind or ahead of schedule, our crew will call or text you with an updated time of arrival.
The first cleaning is quoted based on a normal home condition. If your home requires special attention we will either need to extend our time at an hourly rate or prioritize your cleaning.
Things our cleaners do not clean:
Bodily fluids, blood, urine, or feces. We are not trained or certified to clean these types of materials. These are considered BioHazards.
Any home with insect infestations. If an infestation is identified, the cleaners assigned to your home will leave. You will be contacted immediately and our standard cancellation fee will be charged.
Clean animal waste
Move or lift items weighing over 20lbs
Empty diaper pails
Credit card on file
We require all new clients to put a credit card on file. This card will only be charged for the following reasons:
If you choose to make your payment with the card on file.
If a check bounces, we will run the credit card on file for the amount on the check plus a $40 NSF fee.
Payment is not left for cleaners at the time of our arrival
Lock-Outs or Late Cancellation fees
When and how to pay?
Payment is required at the time of service. You can pay by check, debit card, credit card, or cash, whichever is easiest for you.
Lock-Out & Late Cancellations
Standard cancellation fee
Cleaning by JMF LLC reserves the right to assess a cancellation for any cleaning that is canceled with less than 48 hours notice. The cancellation fee is equal to half the cost of your cleaning for recurring services as well as one-time cleans. This fee will be charged to the credit card on file. We reserve a time specifically for you and are often unable to fill the vacant time slot at the last minute. The cleaners only get paid for the homes that they clean. Please be sure to provide entry instructions if you will not be home. We reserve the right to charge our standard cancellation fee for all lock-outs.
For all one-time cleanings, a fee equal to half the cost of your cleaning will be charged if our technicians are unable to access the home or if you cancel your cleaning with less than 48 hours notice.
We reserve the right to refuse cleaning of your home if we encounter anything that could pose a threat to our technicians. This could include but is not limited to: mold, hoarding, abnormal buildup, etc.
24 Hour Clean Guarantee
We offer all clients a 24-hour clean guarantee, if you find anything that is included with your clean that was not completed, we will come out and correct it. You must report any problems within 24 hours from the date & time of your cleaning.
Our quality control system is interactive and dependent upon your feedback and communication to function. We need your input on the overall experience and quality you are receiving so that we may address issues that are important to you.
Usually changing services will not eliminate a problem since we are all in the human business. Human nature sometimes prevails if not confronted, and that’s our job. We will correct or address any issue we are made aware of. Our employees take great pride in the work they do and also want to be informed when you are disappointed with a service. Please use our Quality ScoreSheet system each and every time your home is cleaned. Those feedback sheets are key to ongoing communication with our office and your Tech. Each Sheet has monetary value to you and the tech as we hold monthly $50 ScoreSheet drawings!
Since cleaning is a very personalized and subjective service, we cannot offer refunds. Although, we want you to be 100% satisfied with our services! This is why we offer a 24-hour clean guarantee, if a task was not completed to your satisfaction or was missed during our visit simply contact the office and we will return to your home and re-clean that area.
We are a pet-friendly company, but we would appreciate your help in making sure that your pets are secured and safe on cleaning days. Please let the office know of any special requirements required to keep your pets safe.
*For health reasons our staff will not clean pet beds, litter boxes, vomit, urine, or fecal matter.
We train our staff to clean while minimizing the risk of breaking or damaging items in your home. However, these things do happen, although it’s not common. If there is an item that is believed to be damaged by one of our cleaners, it must be reported within 24 hours. If we were to break or damage anything while in the home, your cleaner will contact the office immediately. You will be notified of the damaged or broken item, and we reserve the right to replace or repair the item. We can not take responsibility for items that were broken or damaged because they were not properly attached or secured (for example, a tv or picture that was not properly attached to the wall)
Lifting, Climbing, and Bending
Our employees’ safety and wellbeing are very important to us, and we are determined to keep them safe. In an effort to prevent injuries, our cleaners are not allowed to: Climb above the second step on a step stool or ladder, move items that weigh more than 20lbs, clean floors on their hands and knees (exceptions would be bathrooms floors) or use something that is not a step stool or ladder to climb on top of. These types of activities put our cleaners in danger of hurting themselves or damaging your property. If you would like us to clean behind a large piece of furniture or a large appliance, we can absolutely accommodate the request if said items are pulled away from the wall when we arrive.
The temperature inside of your home should be at a comfortable setting before we arrive. We will not provide services in an environment that isn’t physically comfortable for labor. This includes but is not limited to extreme heat or cold. In the event that your appointment is canceled due to climate, our standard cancellation fee will be assessed. We require the temperature to be at or above 60 degrees Fahrenheit and below 80 degrees Fahrenheit.
Receive a coupon to use on your next cleaning when you refer us! We love referrals and appreciate it when you tell friends and neighbors about our service. Send an email to JarelleMarie@gmail.com to register your referral by giving your contact information and your referral. When your referral signs up for recurring service, you benefit! On their fourth cleaning, you get a coupon for a FREE CLEANING! This coupon, to be used within one year, is good for a one-time maintenance cleaning.
We have beautiful gift card packages for your convenience!